FAQ
Find answers to the most common questions about our jewelry, purchases, shipping, and more. If you do not find what you are looking for, do not hesitate to contact us.
Online Shopping
How can I place an order at Tu Joyita Miami?
Browse our catalog, select the jewelry you want, choose size and quantity, add it to the cart, and proceed to checkout. We accept credit/debit cards and other secure payment methods. You can also purchase by phone or visit us at our store in Miami.
What payment methods do you accept?
We accept:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- PayPal
- In-store payment (cash, card, Zelle)
All online payments are processed through secure gateways with SSL encryption.
Can I modify or cancel my order?
Puedes solicitar la cancelación o modificación de tu pedido dentro de las primeras 2 horas después de realizarlo, siempre que no haya entrado en proceso de preparación. Contacta a nuestro equipo inmediatamente al (305) 123-4567 o por email a info@tujoyita.com.
Do the prices include taxes?
Displayed prices do not include Florida sales tax. The applicable tax will be automatically calculated at checkout based on your shipping address.
Products & Quality
Is the jewelry authentic?
Absolutely. All our jewelry is authentic and high quality. We work with:
- Oro: 10K, 14K, and 18K (yellow, white, and rose)
- Silver: 925 Sterling Silver
- Precious stones: Certified by recognized laboratories
- Diamonds: GIA certified when applicable
Each piece includes a certificate of authenticity when applicable.
Do you offer custom jewelry?
Yes. We offer customization services including engraving, size adjustment, and creation of custom pieces. Production times for custom pieces are 5 to 10 business days. Contact us for a quote.
How should I care for my jewelry?
General recommendations:
- Store each piece separately in its case or fabric pouch
- Avoid contact with perfumes, creams, and chemical products
- Remove jewelry before swimming, showering, or exercising
- Clean with a soft microfiber cloth
- For gold and silver, use jewelry-specific cleaning solutions
Do you offer warranty on jewelry?
Yes. All our pieces include 6-month warranty against manufacturing defects. The warranty covers:
- Defects in welds and settings
- Issues with clasps and closures
- Premature discoloration (within the warranty period)
The warranty does not cover: normal wear, damage from improper use, loss of stones from impacts, or modifications by third parties.
Sizes & Measurements
How can I know my ring size?
You have several options:
- Online guide: Visit our page Ring Sizer for detailed instructions
- In store: Visit us in Miami for a free professional measurement
- Home trick: Wrap a string around your finger, measure the length in millimeters, and check our conversion chart
What if the size does not fit me?
We offer a free size exchange on the first occasion for standard rings (does not apply to bands with stones set around the entire band). Check our Return Policy for more details.
Do you have a size chart for chains and bracelets?
Yes. On each product page you will find a specific size guide. As a general reference:
- Women chains: 40-45 cm (choker), 50-60 cm (standard), 70+ cm (long)
- Men chains: 50-55 cm (standard), 60-70 cm (long)
- Women bracelets: 17-19 cm
- Men bracelets: 20-22 cm
Shipping
How long does shipping take?
| Method | Estimated time |
|---|---|
| Store pickup (Miami) | Same day |
| Local shipping (Miami-Dade) | 1-2 business days |
| Standard shipping (U.S.) | 3-5 business days |
| Express shipping (U.S.) | 1-2 business days |
Processing times are 1-2 additional business days. Custom pieces require 5-10 business days of production. Check our Shipping Policy complete.
Do you ship internationally?
We currently only ship within the continental United States, Alaska, and Hawaii. We do not offer international shipping or shipping to unincorporated territories (Puerto Rico, Guam, etc.).
How can I track my order?
Once your order is shipped, you will receive an email with the tracking number. You can also check the status of your order in the My Account of our website.
How do you pack the jewelry?
Each piece of jewelry is delivered in an elegant presentation case inside a Tu Joyita Miami gift bag. The outer packaging is discreet and does not reveal the contents. All shipments include insurance.
Returns and Refunds
What is the return policy?
We accept returns within 14 calendar days from the date of receipt. The jewelry must be:
- Unused and in its original state
- With all tags and certificates
- In its original packaging
Read our Return Policy for all details.
What items cannot be returned?
- Personalized or engraved jewelry
- Piercing jewelry
- Customer-damaged items
- Pieces without original packaging or tags
How long does a refund take?
Once the return is received and approved:
- Credit/debit card: 5-10 business days
- PayPal: 3-5 business days
- Store credit: Inmediato
Account & Security
Is it safe to buy at Tu Joyita Miami?
Absolutely. Our website uses 256-bit SSL encryption to protect all your information. Payments are processed through PCI DSS certified gateways. We never store your complete card data.
Do I need to create an account to buy?
You can buy as a guest or create an account. We recommend creating an account to:
- Track your orders easily
- Save shipping addresses
- Access your purchase history
- Receive exclusive offers
How do you protect my personal data?
We comply with all applicable privacy regulations, including CCPA/CPRA for California residents. See our Privacy Policy to learn how we collect, use, and protect your information.
Physical Store
Where is the store located?
Tu Joyita Miami
7212 Bird Road
Miami, FL 33155
United States
What are the business hours?
Monday to Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM
Can I schedule an appointment?
Yes. For personalized attention, we recommend scheduling an appointment by calling (305) 123-4567 or through our Contact. We also accept walk-ins based on availability.
Did not find the answer you were looking for? Contact Us and we will gladly help you.
Email: info@tujoyita.com | Phone: (305) 123-4567